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Which services have been terminated and which continue to be offered?
Which services have been terminated and which continue to be offered?
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I purchased a pre-paid bundle, how much time do I have to use it?
I purchased a pre-paid bundle, how much time do I have to use it?
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How does the reimbursement of the unused balance of a bundle work?
How does the reimbursement of the unused balance of a bundle work?

The process for reimbursement depends on the means of payment originally used.

  • WIPO Current Account: if the bundle was originally paid with a WIPO Current Account, the person who initially purchased the bundle is notified via email and the reimbursement is transferred to this account with no need of intervention by the customer.
  • PayPal or Credit Card: if the bundle was originally paid via PayPal or Credit Card, there are two possibilities:
    • The bundle was purchased after August 1, 2021: the person who initially purchased the bundle is notified via email, and the reimbursement is transferred to the PayPal account or to the credit card used to pay for the bundle. There is no need for intervention by the customer.
    • The bundle was purchased before August 1, 2021: the person who initially purchased the bundle is notified and asked to indicate a bank account for the credit transfer.

If you own pre-paid bundles with unused balances, and you didn’t receive any reimbursement or any communication on the subject from WIPO, please feel free to contact us.

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Will I get a refund for the tokens I have purchased?
Will I get a refund for the tokens I have purchased?

No, only unused balance of pre-paid bundles will be reimbursed.

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Is the validity of my tokens compromised by the termination of the service?
Is the validity of my tokens compromised by the termination of the service?
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After the token generation service is terminated, can I still use the tokens I have purchased?
After the token generation service is terminated, can I still use the tokens I have purchased?

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What exactly is a WIPO PROOF token?
What exactly is a WIPO PROOF token?
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Once I have a WIPO PROOF token, why do I need to keep the original digital file and ensure that it is not altered in any way?
Once I have a WIPO PROOF token, why do I need to keep the original digital file and ensure that it is not altered in any way?
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How do I verify my WIPO PROOF token?
How do I verify my WIPO PROOF token?
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Can WIPO PROOF tokens be verified independently (not using WIPO PROOF)?
Can WIPO PROOF tokens be verified independently (not using WIPO PROOF)?
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What happens to my WIPO PROOF token if I modify the original file?
What happens to my WIPO PROOF token if I modify the original file?

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Does WIPO store my original file?
Does WIPO store my original file?
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Where can I use my WIPO PROOF token?
Where can I use my WIPO PROOF token?
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How long is my WIPO PROOF token valid for?
How long is my WIPO PROOF token valid for?
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Is there a time limit to download my tokens from my dashboard after creation?
Is there a time limit to download my tokens from my dashboard after creation?
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Is there any risk of fraud?
Is there any risk of fraud?
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Does WIPO PROOF replace global, national, or regional IP registration systems?
Does WIPO PROOF replace global, national, or regional IP registration systems?

No. WIPO PROOF does not replace the IP registration systems. WIPO PROOF can be used as a protective measure for your intellectual property (e.g., trade secrets), but it does not offer actual “protection” nor registration. WIPO PROOF produces tamper-proof evidence that can be used to prove that a digital file existed at a specific point in time and offers a valuable insurance-type mechanism, helping effectively manage future related disputes; however, there is no IP protection inherent in WIPO PROOF.

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Does the service provide historical proof of existence? i.e., Can the service produce a date and time stamp prior to the date a WIPO PROOF token is requested?
Does the service provide historical proof of existence? i.e., Can the service produce a date and time stamp prior to the date a WIPO PROOF token is requested?

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What technical standard(s) does WIPO PROOF use?
What technical standard(s) does WIPO PROOF use?
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What is a Trusted Time Stamping Authority (TSA) and is WIPO a TSA?
What is a Trusted Time Stamping Authority (TSA) and is WIPO a TSA?
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What time sources does WIPO PROOF use?
What time sources does WIPO PROOF use?

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I’m having issues trying to verify a WIPO PROOF token – what can I do?
I’m having issues trying to verify a WIPO PROOF token – what can I do?

Go to the Contact us page and report the issue. Our Customer Support team will contact you shortly.

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I need to recover a WIPO PROOF token created by someone who has left my organization - what can I do?
I need to recover a WIPO PROOF token created by someone who has left my organization - what can I do?

Make a request through our Contact us page. Our Customer Support will then contact you.

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I need to verify a WIPO PROOF token created by a WIPO Account that no longer exists - what can I do?
I need to verify a WIPO PROOF token created by a WIPO Account that no longer exists - what can I do?

WIPO PROOF tokens can be verified by anyone at no charge. To do so, you need the original digital file that was used to create the token and the corresponding token. If you don’t have access to the token, Contact us.

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I’ve forgotten my WIPO Account username or password - what can I do?
I’ve forgotten my WIPO Account username or password - what can I do?
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How do I contact WIPO PROOF?
How do I contact WIPO PROOF?

Go to the Contact us page.