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Which services are being terminated and which will continue to be offered?
Which services are being terminated and which will continue to be offered?
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I purchased a pre-paid bundle, how much time do I have to use it?
I purchased a pre-paid bundle, how much time do I have to use it?
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How does the reimbursement of the unused balance of a bundle work?
How does the reimbursement of the unused balance of a bundle work?

WIPO will actively work to reimburse unused balances, starting on February 1, 2022. The process for reimbursement will depend on the means of payment originally used.

  • WIPO Current Account: if the bundle was originally paid with a WIPO Current Account, the person who initially purchased the bundle will be notified via email and the reimbursement will be transferred to this account with no need of intervention by the customer.
  • PayPal or Credit Card: if the bundle was originally paid via PayPal or Credit Card, there are two possibilities:
    • The bundle was purchased after August 1, 2021: the person who initially purchased the bundle will be notified via email, and the reimbursement will be transferred to the PayPal account or to the credit card used to pay for the bundle. There is no need for intervention by the customer.
    • The bundle was purchased before August 1, 2021: the person who initially purchased the bundle will be notified and asked to indicate a bank account for the credit transfer. In case the customer does not respond, WIPO will keep trying to contact the customer until March 31, 2022. After this date, reimbursements will be possible on request sent via the WIPO contact center.
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Will I get a refund for the tokens I have purchased?
Will I get a refund for the tokens I have purchased?

No, only unused balance of pre-paid bundles will be reimbursed.

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Is the validity of my tokens compromised by the termination of the service?
Is the validity of my tokens compromised by the termination of the service?
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After the token generation service is terminated, can I still use the tokens I have purchased?
After the token generation service is terminated, can I still use the tokens I have purchased?
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Do I need to generate all my premium certificates before the service is terminated?
Do I need to generate all my premium certificates before the service is terminated?

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What is WIPO PROOF?
What is WIPO PROOF?
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Who can use WIPO PROOF?
Who can use WIPO PROOF?
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What exactly is a WIPO PROOF token?
What exactly is a WIPO PROOF token?
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Do I need to create an account with WIPO and login in order to use WIPO PROOF?
Do I need to create an account with WIPO and login in order to use WIPO PROOF?

Yes. Anyone can visit the WIPO PROOF website to explore the services offered and learn how they can help you manage your IP assets. In order to purchase any of these services, you will need to create a WIPO Account. A WIPO Account requires only basic identifying information, is created quickly and gives you access to all of WIPO’s online IP services, including WIPO PROOF, allowing you to enjoy personalized functionality through each service or through WIPO’s IP Portal, our central gateway. Don’t have a WIPO Account? Create one

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Is a power of attorney required if WIPO PROOF is used on-behalf of someone else?
Is a power of attorney required if WIPO PROOF is used on-behalf of someone else?

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What do I need to generate a WIPO PROOF token and what records should I keep?
What do I need to generate a WIPO PROOF token and what records should I keep?
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What payment options are available?
What payment options are available?

Payment options include:

  1. Current Account at WIPO
  2. PayPal,
  3. Credit card (VISA, MASTERCARD, American Express and Diners).

Current Account at WIPO is like a bank account that can be used to pay for any WIPO service. It is the recommended payment method for large volume customers. NB For existing WIPO Current Account holders, this is the only payment method available for WIPO PROOF.

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I selected a file (or files) and provided details for each, but had to quit before paying. Can I pick-up from where I left off or do I need to start from the beginning of the process?
I selected a file (or files) and provided details for each, but had to quit before paying. Can I pick-up from where I left off or do I need to start from the beginning of the process?
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Once I have a WIPO PROOF token, why do I need to keep the original digital file and ensure that it is not altered in any way?
Once I have a WIPO PROOF token, why do I need to keep the original digital file and ensure that it is not altered in any way?
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How do I verify my WIPO PROOF token?
How do I verify my WIPO PROOF token?
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Can WIPO PROOF tokens be verified independently (not using WIPO PROOF)?
Can WIPO PROOF tokens be verified independently (not using WIPO PROOF)?
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What happens to my WIPO PROOF token if I modify the original file?
What happens to my WIPO PROOF token if I modify the original file?
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Can I process a non-digital original document (e.g., a paper file)?
Can I process a non-digital original document (e.g., a paper file)?
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Are there limitations to the size or format of the original file WIPO PROOF can be used with?
Are there limitations to the size or format of the original file WIPO PROOF can be used with?

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Does WIPO store my original file?
Does WIPO store my original file?
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Where can I use my WIPO PROOF token?
Where can I use my WIPO PROOF token?
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How long is my WIPO PROOF token valid for?
How long is my WIPO PROOF token valid for?
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Is there a time limit to download my tokens from my dashboard after creation?
Is there a time limit to download my tokens from my dashboard after creation?
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My work is protected by copyright. What is the benefit of generating a WIPO PROOF token?
My work is protected by copyright. What is the benefit of generating a WIPO PROOF token?

While copyright protection for creative works is inherent, complications can arise if there are disputes regarding the authorship. WIPO PROOF tokens can be used by creators to prove that they were in possession of the original creative work before anyone else.

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Is there any risk of fraud?
Is there any risk of fraud?
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Does WIPO PROOF replace global, national, or regional IP registration systems?
Does WIPO PROOF replace global, national, or regional IP registration systems?

No. WIPO PROOF does not replace the IP registration systems. WIPO PROOF can be used as a protective measure for your intellectual property (e.g., trade secrets), but it does not offer actual “protection” nor registration. WIPO PROOF produces tamper-proof evidence that can be used to prove that a digital file existed at a specific point in time and offers a valuable insurance-type mechanism, helping effectively manage future related disputes; however, there is no IP protection inherent in WIPO PROOF.

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Does the service provide historical proof of existence? i.e., Can the service produce a date and time stamp prior to the date a WIPO PROOF token is requested?
Does the service provide historical proof of existence? i.e., Can the service produce a date and time stamp prior to the date a WIPO PROOF token is requested?

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What technical standard(s) does WIPO PROOF use?
What technical standard(s) does WIPO PROOF use?
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What is a Global Time Stamping Authority (TSA)?
What is a Global Time Stamping Authority (TSA)?
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What time sources does WIPO PROOF use?
What time sources does WIPO PROOF use?

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I’m having issues trying to create or verify a WIPO PROOF token – what can I do?
I’m having issues trying to create or verify a WIPO PROOF token – what can I do?

Go to the Contact us page and report the issue. Our Customer Support team will contact you shortly.

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I created a WIPO PROOF token but didn’t receive an email.
I created a WIPO PROOF token but didn’t receive an email.

There are many reasons why the confirmation email is not in your inbox: network errors, system issues, firewalls, spam filters, or even a simple typo on the email address of your WIPO Account can be the issue.

If the confirmation email didn’t reach you within a few minutes of generating the WIPO PROOF token, please check all of the above, and ensure all email addresses from the wipo.int domain are whitelisted by your firewall and spam filter provider.

If the email receipt were actually lost, this is not a problem; all the elements contained in the email can be retrieved from your WIPO PROOF dashboard.
The email contains a receipt of the purchase., which can be retrieved again from your dashboard.

PLEASE NOTE – The confirmation email does not include the actual WIPO PROOF token(s). The tokens can only be downloaded from your WIPO PROOF dashboard. 

In order to access the WIPO PROOF Dashboard, follow the below steps:

  1. Go to the WIPO PROOF webpage and click on Dashboard at the top right side of the page, or simply click here and login.
  2. On your Dashboard, you can:
    1. Download the purchased token
    2. Download the purchased Premium Certificates (if any), in multiple languages
    3. Download the receipt from your purchase history

Files can be downloaded by simply selecting the desired files via the corresponding checkboxes on the left side of the items, and proceeding to confirm the download request. If you still need help, Contact us.

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I need to recover a WIPO PROOF token created by someone who has left my organization - what can I do?
I need to recover a WIPO PROOF token created by someone who has left my organization - what can I do?

Make a request through our Contact us page. Our Customer Support will then contact you.

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I need to verify a WIPO PROOF token created by a WIPO Account that no longer exists - what can I do?
I need to verify a WIPO PROOF token created by a WIPO Account that no longer exists - what can I do?

WIPO PROOF tokens can be verified by anyone online at no charge. To do so, you need the original digital file that was used to create the token and the corresponding token. If you don’t have access to the token, Contact us.

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I’ve forgotten my WIPO Account username or password - what can I do?
I’ve forgotten my WIPO Account username or password - what can I do?
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How do I contact WIPO PROOF?
How do I contact WIPO PROOF?

Go to the Contact us page.